Complete Server and Desktop Maintenance and Support

Because we constantly strive to add value to a client’s business, we developed TekSurance as our Maintenance and Support suite of products. TekSurance uses high level resources to both support and maintain companies by giving ultimate responsibility for uptime and efficiency to extremely capable engineers. The result is that underlying issues get resolved together with user issues in a timely and efficient manner.

Maintaining and supporting any IT infrastructure can often be the most costly part of owning technology. 360 Smart Networks is hired by the vast majority of its support clients after the fact.  This means that companies contact us after they have had undependable and incompetent service  or they purchased a system with a support and maintenance contract riddled with exclusions..  

TekSurance is what happens when your insurer becomes your service provider. Preventative maintenance is first and foremost and ultimate service and efficiency are the result. Through TekSurance, 360 Smart Networks will take responsibility for your IT infrastructure service and support for a fixed monthly cost for as long as we add value.

TekSurance addresses the main challenges around IT support by placing the incentive for minimum downtime on 360 Smart Networks. By utilizing traditional maintenance engineering techniques and cutting edge technology, TekSurance minimizes client costs by ensuring systems are running at optimal levels. Our clients know that, even when they don’t see us on-site, we are always extremely active in the background.